Contact Us | DNA Systems

Remote Support

Repair Form

Remote Support

Repair Form

Managed IT

Computer Repair

Networking

VAST

More Services

Trusted Vendors

About Us

Managed IT

Computer Repair

Networking

VAST

More Services

Trusted Vendors

About Us

First Name *

Last Name *

Email Address *

Confirm Email Address *

Phone *

How can we help?

Toronto1 (647) 865-1798

Thunder Bay1 (807) 707 8787

info@dnasystems.ca

Monday - Friday: 9am - 5pm

Get in Touch

VAST

Managed IT
Computer Repair
Networking
VAST
More Services
About Us
- ← Back
- Meet Alan

Remote Support

Repair Form

Managed IT
Computer Repair
Networking
VAST
More Services
About Us
- ← Back
- Meet Alan

Remote Support

Repair Form

Home
Work
Shop
About
Contact

Diagnostic Form Pop Up

Customer Data

Company Name: *

Website

First Name *

Last Name *

Street Address *

Apartment, suite, etc

City

Province

Postal Code

Email Address *

Phone *

Additional Notes:

Assessment

Number Of Computers

Brand

Number Of Servers

NAS / Backup

Data Backup / NASOn-SiteOff-Site

Work Station / Server / NAS Notes

Number Of Printers

Printer BrandsXeroxSharpBrotherEpsonCanonLexmarkHPDymoOther

Printer Notes:

Number Of Phones

Phone TypeVoice Over IPAnalog

Phone Notes:

Network Notes

Notes & Follow-up Questions

Date *

Assessment Technician

Upload file

No file chosen

Computer Build Form Pop Up

Customer Data

First Name *

Last Name *

Email Address *

Phone *

Customer Concerns *

Date *

Checklist

Customer Concern CheckComplete

Diagnostics Notes:

Hard Drive HealthGoodCautionBad

Quick Options (Hard Drive)

Hard Drive Notes:

System CoolingGoodCautionBad

Quick Notes (Cooling)

System Cooling Notes:

Fan / DustGoodCautionBad

Fan / Dust Notes

Upload file

No file chosen

Battery HealthGoodCautionBad

Quick Notes (Battery)

Battery Health Notes:

Technician *

Final Diagnostic Notes:

Computer Build Form

First Name *

Last Name *

Email Address *

Phone *

Street Address *

Apartment, suite, etc

City *

Province *

Postal Code *

Select *

Select *Central Processing Unit

Select *CPU Cooling

Select *Pick a Colour

Select *Do you Need Wireless Adapot (Internet)

Select *

Please tell us anything else you might like or need for your build?

Data Recover Form

Data Recovery Form

Please provide us with as much information as possible about your drive and when it stopped working.

First Name *

Last Name

Email Address *

Confirm Email Address *

Phone *

Street Address

Apartment, suite, etc

City

Postal Code

Type Of Device *

Hardware Device *

Select Operating System *

Storage Drive *If we're able to recover your data, we'll need a replacement device to transfer it to. Would you like us to provide one for you? (Replacement storage is $120.)YesNo

Complete Mandatory Diagnostic Consent: *

I authorize DNA Systems to perform a full storage diagnostic on my hardware for a non-refundable fee of $100.

Date *

Acknowledgment of Terms: *

I have carefully read, understood, and agree to the terms and conditions outlined above. I acknowledge that DNA Systems has explained the potential risks involved with hardware diagnostics.

Signature

Start signing your signature here

IT Help Desk

First Name *

Last Name *

Email Address *

Confirm Email Address *

Phone *

Reason For Reaching Out? *

more information?

VAST Form

First Name *

Last Name *

Email Address *

Phone *

Street Address *

Apartment, suite, etc

City *

Province *

Postal Code *

Date Of Birth

Emergency Family Contact

First Name *

Last Name *

Phone *

Email Address

Who are they to you?

Computer Type? *

Operating System Type? *

Internet Service Provider? *

Email Provider? *

Internet Interests ? *Getting to know your intrestsWeatherSportsHealthTravelTechnologyFoodSpiritualityGamesHealth & WellnessCommunioty NewsArt's & Craft'sDoctor, Dentist & life labsHistoryFitnessBanking and Investments

Social MediaAre you on any social media?FacebookInstagramX / TwitterTiktok

Please provide any other information that may be helpful.

Repair Form

Computer Repair Form

First Name *

Last Name *

Email Address *

Phone *

Street Address *

Apartment, suite, etc

City *

Province *

Postal Code *

Please Select Your Prefered Location *

Select Your Device

Preferred Web BrowserSelect OneEdgeSafariChromeFirefox

How did you find us?

Complete Mandatory Diagnostic Consent *

I hereby authorize DNA Systems to conduct a full diagnostic of my hardware. A non-refundable fee of $60 applies for standard service, to be completed within 24–48 hours. Should an emergency diagnosis be required, a non-refundable fee of $120 applies, with completion within 12 hours.

Diagnostic Option *

IMPORTANT INFORMATION - PLEASE READ BEFORE HANDING OVER EQUIPMENT

Licensed Software: *

Please ensure you have all licensing documentation available for any licensed software installed on your system. Some repairs may require us to completely erase all system data. Without valid licenses, we may not be able to reinstall the software. Therefore, DNA Systems cannot guarantee that unlicensed software will function after repairs are completed.

Power Adapters: *

Please retain all power adapters, unless specifically requested to leave them with the equipment.

Data Backups: *

DNA Systems can only back up user data such as pictures, documents, movies, & music in user profile accounts. We cannot back up or reinstall software programs without valid licensing due to licensing restrictions. Re-installation of software will only be possible if valid licenses are provided.

iMac Repairs (2012 and Newer): *

For iMac models from 2013 or newer, the screen must be removed to access internal components, including servicing any hardware. Due to the delicate nature of this process even with great care, there is a risk of damage, including potential cracking of the display. DNA Systems will not be held responsible for any accidental screen damage incurred during disassembly. If damage occurs, screen replacement may be arranged at the customer’s request and expense.

Encryption Key Loss (Zero Liability) *

If Customer loses, forgets, or otherwise misplaces any Encryption Key (Microsoft Bitlocker & Apple) that is under Customer’s control and that is required to decrypt User Data, Customer acknowledges and agrees that Customer may permanently lose access to the encrypted User Data and will not hold DNA Systems liable.

Abandoned Property: *

If repaired equipment is not picked up or paid for within (60) days of repair completion or service refusal, it will be considered abandoned. DNA Systems reserves the right to dispose of or sell abandoned equipment in accordance with applicable laws to recover any outstanding charges. DNA Systems retains all statutory and lawful liens for unpaid balances.

Why are we seeing your hardware today?Crashing SystemMessages Beep CodesBlack ScreenFreezes ErrorBlue ScreensNo PowerNo Boot DeviceBroken ScreenOther

Any other informaiton you would like to provided?

Acknowledgment of Terms: *

I have carefully read, understood, and agree to the terms and conditions outlined above. I acknowledge that DNA Systems has explained the potential risks involved with hardware diagnostics and service repairs, including but not limited to, the potential data loss and risks associated with screen removal (if applicable).

Signature

Start signing your signature here