FAQ

Managed IT Services are customized solutions that professional IT companies have created to handle all their clients' technology needs. By managing the day-to-day IT resources and handling all the maintenance and monitoring of business technology, a managed IT service provider shoulders the entire burden of your business’s IT to improve productivity, eliminate downtime, provide data security, and keep costs down.

Technology is a huge investment for businesses, which means that getting the most out of their technology has a massive impact on their bottom line. However, the personnel costs of monitoring and managing this technology adds to the large price tag and it might not still be enough to effectively handle all their technology needs. Outsourcing makes a lot more sense for these businesses because for a reasonable, fixed monthly fee, their business IT will be managed by professional IT engineers.

Yes, it is part of our responsibility to give you the best recommendations for your business. Technology consulting and IT support are a big part of what we offer as Managed IT Service providers.

Most businesses will feel that their technology is working as expected but don’t realize what they are missing out on. There’s usually a lot of issues with security measures in small businesses and they are also missing out on many productive features and updates without expert guidance. Working on IT issues after they occur may appear logical, but this approach may reduce productivity or bring your operations to a halt. Having a dedicated managed service provider means you’ll have a trained and certified team assessing your current business IT systems and identifying problems before they occur so you can focus on achieving your business goals.

Our team can help with any aspect of your business IT from security and compliance to IT support and cloud computing. We can customize our services to only give you what you need.

We can help you stay ahead of the curve in all aspects of your organization’s technological needs while always being forthright about which services and solutions are the best fit. Our managed IT services include customized options to meet your needs: on-site and remote technical support, 24/7 help desk, server administration, network management, cloud management, a complete suite of monitoring tools from a dedicated team that meets your needs.

Your business risks losing valuable time and money if they do not have 24/7 live support. DNA Systems provides round-the-clock desktop support and active threat monitoring, allowing you to sleep well at night knowing that we are hard at work.

When you arrive at your office each day, you expect your technology to function properly. Achieving this seamless experience requires proactive management, encompassing not just computer maintenance but also network optimization and robust data and system security. As your MSP, giving you peace of mind is our top priority. We will work with you to establish best practices that transform your unpredictable IT landscape into a reliable and predictable one both in operation and budgeting.